If you have lost your device or anything else happen to the device where your Two factor authentication / 2FA is linked, dont worry we can fix it.
Please send us a e-mail to firstname.lastname@example.org with this documentation:
- Description of what you want to do.
- A selfie while holding valid ID inn front of you.
When we receive the e-mail from you, we will help you as soon as possible to deactivate 2FA for your account. Then its easy for you to activate 2FA on your new device, by following the 5 simple steps as before.